Shipping Policy

Thank you for shopping with Velouré. We are committed to delivering your order as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be prepared for shipment.

Shipping Time

After your order ships, delivery typically takes 3–7 business days depending on your location and the shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Incorrect Addresses

Please ensure that your shipping address is correct at checkout. Velouré is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

Velouré is not responsible for packages that are lost, stolen, or delayed once they have been handed over to the shipping carrier and marked as delivered.

Shipping Delays

Delivery times may vary due to weather conditions, carrier delays, or high order volumes. We appreciate your patience and understanding.

If you have any questions regarding your order, please contact us through our Contact page and we will be happy to assist you.