Terms of Service

By accessing or using the Velouré website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before making a purchase.

General Conditions

Velouré reserves the right to refuse service to anyone for any reason at any time. By purchasing from our website, you agree that all information provided is accurate and complete.

Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, Velouré reserves the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Orders

Once an order has been placed, it cannot be modified or canceled after processing. Velouré reserves the right to refuse or cancel any order at our discretion.

Payments

All payments are securely processed through trusted third-party payment providers. Velouré does not store or have access to your full payment details.

 

Shipping

Orders are processed within 1–3 business days. Delivery times may vary depending on the shipping carrier and location. Velouré is not responsible for delays caused by shipping carriers.

Returns & Refunds

Due to hygiene and safety reasons, all sales are final. Velouré does not accept returns, refunds, or exchanges. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for assistance.

Intellectual Property

All content on the Velouré website, including images, logos, product names, and text, is the property of Velouré and may not be copied, reproduced, or used without permission.

Changes to Terms

Velouré reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.

Contact Information

If you have any questions regarding these terms, please contact us through our Contact page.